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FAQs

What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For a complete list, please check our payment options during checkout.

When will my order ship?

Once you place your order and the payment is verified, please allow up to 1-2 business days to process and ship your order. In peak periods please allow for up to 3 business days for dispatch.


How long will it take to receive my order?

On average, it will take 5-12 business days for worldwide delivery, and 3-7 business days for domestic US, Europe and Asia delivery. 

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Additionally, you can track your order by inserting Tracking Number to "Track Your Package" Tab on our website. 

 I need to change or cancel something on my order. How can I do that?

If you need to change or cancel your order, please Contact Us immediately. Once your order has been processed and shipped, we will be unable to make any changes or cancellations. 


My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."


How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please Contact Us within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.


Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.


What if the item(s) I received is defective, incorrect, damaged, or missing?

Please Contact Us within 30 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.


How long is the return process, and when will I receive my refund?

Processing returns may take up to 3 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 


All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-5 business days of receiving the returned item or cancellation request. 

How do I contact customer support?

You can reach our customer support team via email at woody.puzzle.team@gmail.com or through the "Contact Us" page on our website. We aim to respond to all inquiries within 24 hours.

 

Do you have a loyalty program or discounts for regular customers?

Yes, we offer loyalty programs and occasional discounts to our valued customers. Sign up for our newsletter to stay updated on promotions and exclusive offers.

Are my personal and payment details secure when shopping on your website?

- Yes, we take the security of your information seriously. Our website employs industry-standard encryption technologies to protect your personal and payment data. You can shop with confidence knowing your information is secure.

Our website uses original payment processors, including PayPal, Stripe, and Revolut, ensuring that our customers can shop with peace of mind when making payments

Thank you for visiting our online store and for considering us for your shopping needs. We hope these FAQs have been helpful, and if you have any further questions, please don't hesitate to contact us. Happy shopping!

 

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