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Return & Refund Policy

Return and Refund Policy: 

Effective Date: 25.09.2023

Thank you for shopping with Woody.Puzzle ("we," "us," or "our"). We value your satisfaction and want to ensure that your shopping experience is hassle-free. Please read our Return and Refund Policy carefully before making a purchase.

  1. Returns

1.1 Eligibility

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original packaging.
  • The item must be unused and in the same condition as when you received it.
  • Any seals, tags, or stickers must be intact and not tampered with.
  • Personalized or customized items cannot be returned unless they are defective or damaged.

1.2 Initiating a Return

To initiate a return, please follow these steps:

Email us on woody.puzzle.team@gmail.com and provide your order number.

1.3 Return Shipping

You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping method to ensure that the returned item reaches us.

  1. Refunds

2.1 Processing

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2-3 business days, and a credit will be applied to your original method of payment.

2.2 Partial Refunds

In some cases, partial refunds may be granted, such as when an item is returned with missing parts, damaged packaging, or signs of use not due to product defects.

2.3 Refund Timing

The time it takes for your refund to be reflected in your account may vary depending on your payment method and financial institution. Please allow a reasonable amount of time for the refund to appear.

  1. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following the process outlined in Section 1 and place a new order for the desired item.

  1. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team within [Insert Number] days of receiving the product. We will provide instructions on how to proceed and may offer a replacement or refund, depending on product availability and your preference.

  1. Contact Information

If you have any questions or need assistance with a return or refund, please reach out to our customer support team at:

woody.puzzle.team@gmail.com

  1. Changes to this Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

By making a purchase from Woody.Puzzle, you agree to the terms and conditions outlined in this Return and Refund Policy.

Woody.Puzzle Team

https://www.woodypuzzle.co/

TAX: 1182267352

Poland, Warsaw, Leopolda Staffa, 01-884

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